Protection for your wealth:
We underwrite on behalf of Lloyd’s of London, ‘A’ rated capital (currently A+ rating from Standard & Poor’s, AA- from Fitch and A from A.M. Best), as well as other ‘A’ rated insurers
We listen to customers and constantly seek to tailor and adapt our products and services
For all of the latest news and updates from Protect please click this link for our LinkedIn page.
7th floor
West 37-39 Lime Street
London EC3M 7AY
+44 (0)20 3889 7900
enquiry@protectunderwriting.com
Or for UK or EEA homes, which can include fine art, jewellery and collections cover: private@protectunderwriting.com
Or for Worldwide stand alone fine art, jewellery and collections cover: fineart@protectunderwriting.com
Your claims contact details are set out in the schedule to your policy, and depend on when you purchased your policy. Contact details are:
+44 (0) 20 3889 7997
For homes based outside the UK, EEA claims, please use:
+44 (0) 20 3889 7996
+44 (0) 117 917 1698
Open 9am-5pm weekdays (except Bank Holidays)
Claim | Legal Expenses Insurance and Assistance | arag.co.uk
+44 (0) 330 30 31 472
Open 24 hours a day, 7 days a week
+44 (0) 330 30 31 456
Open 24 hours a day, 7 days a week
+44 (0) 330 30 31 456
Open 9am-5pm weekdays (except Bank Holidays)
+44(0) 330 100 3432
Email: new.loss@hsbeil.com
+44 (0)20 3889 7989
We aim to provide you with a high quality service, and that includes quickly and fairly resolving any issues that may arise. If you feel we have made a mistake, or that we have not provided you with a good service, or you want to make a complaint please let us know. The easiest way to make a complaint is to call us on +44 20 3889 7900, and we will try to resolve the problem immediately. Alternatively, you can write to us at 7th floor, West 37-39 Lime Street, London EC3M 7AY, or by e-mail at complaints@protectunderwriting.com.
Should you remain dissatisfied with the response that you receive from us, you may if you wish, refer your complaint to either the Financial Ombudsman Service or Lloyd’s, depending on which insurer has underwritten your policy. Details of how to refer your complaint can be found here.
